Product Information

Product Care

As most dishware pieces are made with porcelain or stoneware clay they are considered safe to place in the dishwasher unless otherwise stated on the individual product page. However to safeguard their appearance and ensure a lifetime of use we do recommend hand washing.

As with all ceramic dishware, it is susceptible to thermal shock. Thermal shock occurs with sudden temperature change, exposing pieces to heat and then to cold and vice versa.

Matt or Satin glazes may mark or stain from use. Unlike a Gloss glaze, Matt or Satin glazed surfaces are not completely smooth even though they may look and feel like they are. They are slightly porous by nature and will absorb colours from certain foods or retain cutlery marks. These marks are easily removed by using a fabric scouring cloth or water and baking soda. Please do not use metal-based scouring cloths as these may produce more marks!

As for the micro cracks, those are one of my favourite features of a glaze. However, not all glazes will produce this feature.

CARE GUIDE

  • When possible, its best to hand wash than using the dishwasher.

  • Try not to expose pieces to extreme heat changes.

  • Clean Matt or Satin glazed pieces with a fabric scouring cloth or baking soda.

 

Returns

All sales are final. As a small business we are unable to accept returns if you change your mind, please make sure you choose carefully.

All sales are made under the New Zealand Consumer Guarantees Act.

Damaged or Faulty Product

We do our best to provide you with a beautiful fault-free handcrafted product when it leaves the Studio. As all products are handmade on an individual basis variance is to be expected in the crafting process. Each piece is unique in its own right not manufactured to be devoid of the maker's mark.

In the event of breakage during shipment, please make email contact as soon as possible of receiving the piece with detailed photographs of the damage so we can work on making things right. All sales are made under the New Zealand Consumer Guarantees Act.